AEG’s defines operational risk management as the failure of systems or processes required to meet the business needs of your organization.
Because many of our officers have held senior management positions at utilities we understand the network of systems that form the back bone of your business. Traditionally, our services focused on utility back office operations including, customer care, call center operations, billing, credit and collections and other systems that are part of the integrated structure that comprise the customer operations side of your business. In recent years our practice has expanded to include processes and systems designed to support the day to day operations of DSM, renewable energy and rate initiatives.
We also define operational risk management as failure to meet requirements established by regulatory agencies or management. For example, failure to have a robust system in place to track DSM spending and savings may result in the disallowance of costs or regulatory incentives.