Retail operations involve managing the day-to-day functions of your business.
AEG’s consultants have experience in virtually every area of utility operations. Our projects have included identifying functional requirements for customer care and billing systems, customer relationship management systems, tracking systems for capturing data to support energy efficiency programs, and supply chain management. AEG’s senior consultants have supported software development and application selection these business areas.
Our services have included full project life-cycle support, from RFP development, vendor selection, managing deployment, conducting user acceptance testing and training. Our current projects include managing CRM system implementation, integrating Siebel analytics into existing business operations to support the requirements for an $800 million DSM initiative, and managing an AMI vendor selection and implementation program.