AEG WORKING WITH ONE OF THE LARGEST US ESCOS TO COMPLETELY REDESIGN ITS CUSTOMER SERVICE, COLLECTIONS AND ENROLLMENT OPERATIONS.

AEG is applying its expertise in process analysis and redesign at one of the largest unregulated energy marketers in the East, working with the ESCO to completely redesign its customer service, collections and enrollment operations. This effort is producing significant savings in manpower allocations, costs-per-call handled and has increased the effectiveness of the Company’s collections strategy in this deregulated marketplace. Where bottom-line margin is the key to success (and survival) in this highly competitive environment, process design is a critical element in cost minimization, excellence in service and customer retention.